Support

Last updated 30 August 2026

You reach the person who wrote the code. Not a ticket queue, not a chatbot. We answer within one working day, usually much sooner.

What to include so we can actually help

Most questions are solved in one reply if the first message contains:

Your store domain (the .myshopify.com one)
What you were doing — which screen, which button
What you expected and what happened instead
The exact error text, if there was one. A screenshot is perfect
The SKU or purchase order number, if it concerns a specific product or receipt

Things that come up often

A product will not update its stock

Almost always this means inventory tracking is switched off for that product in Shopify. NordStock deliberately refuses to write in that case rather than reporting a success that did not happen. Turn tracking on in Shopify, then try again.

"The stock changed while you were working"

Someone else — a colleague, or Shopify itself — changed that stock level between the moment your screen loaded and the moment you saved. Nothing was changed, on purpose. Refresh and redo the correction; you will then be working from the current number.

A product from my CSV is not matched

NordStock matches on SKU, and only on SKU. A variant without a SKU in Shopify cannot be matched to a row in your file. Fill in the SKU in Shopify, sync, and import again.

I want all my data out

Every list in NordStock exports to CSV, including your full cost price history. If you want the complete set in one go, ask us and you will have it the same day. No conditions, also if you are leaving.

Reporting something that looks wrong with your numbers

If a stock level, cost price or margin looks wrong, tell us before you correct it by hand — and send the SKU. Numbers that are silently wrong are the worst thing an inventory app can do, so these reports go to the front of the queue.

Feature requests

Send them. We keep a list and build in the order of what merchants actually ask for most. If three shops ask for the same thing, it gets built. You will hear back either way — including when the answer is no, and why.

Other contacts

Privacy and data requests: privacy@nordvara.ai
Larger retailers and integrations: enterprise@nordvara.ai